The CaribServe WiMAX 4G service requires a clear path for the exchange of signals between our transmitter site and the WiMAX 4G CPE. Concrete walls, metal and wooden structures all reflect the signal and thus all efforts should be made to ensure that the WiMAX 4G CPE is installed near a window or protected opening that allows for the proper exchange of the signals.
If you are not able to receive a good signal on your WiMAX 4G CPE, you can try moving it around to different windows or protected openings in your premises to see where you can obtain the strongest signal (most lights on).
Once you have located the area near a window or opening that provides the best signal, fine tune the signal by turning the modem slightly left or right until you identify the position with the strongest signal. If you still run into problems and/or require further assistance, please feel free to contact our Technical Support Helpdesk