How to Set Up your Router with PPPOE for
CaribServe.NET Wireless ADSL

The instructions provided below are for customers who wish to utilize a router with our new Wireless ADSL Service on the Motorola Canopy™ platform. If the CaribServe.NET antenna installed on your residence / business looks like the picture on the right, then the instructions below will assist you in configuring your router for use on our network. If your antenna is one of the older Cirronet WaveBolt units, the instructions below does not apply to you!

Please follow the steps on this form to set up your router with PPPOE for your CaribServe.NET Wireless ADSL connection. Please note, the steps provided herein were taken from a Cisco Linksys Router with a WindowsXP PC.  Configuration may vary for routers from a different vendor or on a computer with a different operating system.

STEP A. ENSURE THAT THE LOCAL AREA CONNECTION ON YOUR PC IS ENABLED AND WORKING

1. Plug a network cable from the LAN port on your router to your PC / Laptop
2. Make sure the router is powered on (lights on)
3. On your PC, click on Start, All Programs, Accessories, Communications and finally, Network Connections
4. This will open up a window titled, “Network Connections”
5. Navigate the cursor of your mouse over the icon titled, “ Local Area Connection”
6. Hold down the right mouse button to display the hidden menu, select Properties
7. This will open up a window titled, “Local Area Connection Properties”

8. Using the left button on your mouse, double-click on “Internet Protocol (TCP/IP)”
9. This will open up a window titled, “Internet Protocol (TCP/IP) Properties”

10. In this window, please make sure that both options are set to “Obtain Automatically”
11. Click OK to close the “Internet Protocol (TCP/IP) Properties” window
12. Click OK again to close the “Local Area Connection Properties” window
13. This will bring you back to the “Network Connections” window
14. Make sure your Local Area Connection is Enabled (should look like the icon below)

15. If the local area connection icon is grayed out, right click the icon and select Enable

STEP B. OBTAIN THE IP ADDRESS OF YOUR ROUTER

16. In Windows XP, Click the START Button
17. Click on RUN and type CMD in the corresponding window and hit enter
18. A window titled “Command Prompt” will open
19. type ipconfig in this window and hit enter
20. record the IP address of your default gateway (this is the IP address of your router)

STEP C. CONFIGURE YOUR ROUTER

21. Open a web browser and navigate to the IP address of your router

22. Log into the router
23. Enter the username and password if prompted to do so (Check the manual of your router for the default username and password.)

If you programmed the router already and you cannot remember the username and password, please check the manual for password recovery procedures

24. Click on the Setup or Main Page
25. Set Connection Type to PPPOE
26. Under username, please enter your CaribServe.NET username in lowercase letters
27. Under password, please enter your CaribServe.NET password in lowercase letters
28. Make sure that Service Name is blank (nothing entered)
29. Select Keep Alive
30. Make sure MTU is set to 1492
31. Click on Apply or Save
32. The router will reboot
33. Once configured, connect the CaribServe.NET connection to  the WAN port of the router.

Additional Steps: Once you are online with your router, please download and install the latest firmware for your router from the manufacturer's website.  Please follow the manufacturer's instructions carefully on how to proceed with this step.

CONGRATULATIONS!  You can now use your router on your CaribServe.NET Wireless ADSL connection.

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