I can't access secure web pages.
What should I check on my computer?

You should restart your computer after making these changes to your computer. *

Check Firewall/Network Configuration -- If you have a software firewall make sure that the SSL port (port 443) is open on your network/firewall. There are many different Firewall/Network products, so we can't give set-by-step instructions. Check the documentation or help file of the product you use.

Verify that Internet Explorer Is Using 128-Bit Encryption -- To check:

1. In Internet Explorer, on the Help menu, click About Internet Explorer - The level of encryption on your computer appears next to the words Cipher Strength. Verify that the Cipher Strength value appears as 128-bit
2. If the Cipher Strength is anything less then 128-bit, download the Internet "Explorer High Encryption Pack" from the Microsoft website to your computer's hard disk, and then install it.

Delete Temporary Internet Files -- There's also a possibility of some corrupted files in your Temporary Internet Files storage. To clear these:

1. Close Internet Explorer.
2. Go to the Start menu > Control Panel, and then double-click Internet Options, and select the General tab
3. Under Temporary Internet files, click Delete Files, and click OK when you are prompted to confirm the deletion

Configure Internet Explorer Security, Content, and Advanced Settings -- Configure the security settings for the Trusted Sites zone in Internet Explorer. To do this, follow these steps:

1. Close Internet Explorer.
2. Go to the Start menu > Control Panel, and then double-click Internet Options, and then click the Security tab.
3. Click Trusted sites, and then click Default Level.
4. Add the SSL Secured (128-Bit) Web site to the Trusted sites zone. To do this, click Sites, type the URL of the site (ie. https://www.caribserve.net/ ) in the Add this Web site to the zone box, click Add, click OK, and then click Apply.

Clear the Secure Sockets Layer (SSL) state and AutoComplete history -- To do this, follow these steps:

1. Click the Content tab.
2. Under Certificates, click Clear SSL State.
3. Click OK when you receive the message that the SSL cache was successfully cleared.
4. Under Personal information, click AutoComplete.
5. Under Clear AutoComplete history, click Clear Forms, and then click OK when you are prompted to confirm the operation.
6. Click Clear Passwords, click OK when you are prompted to clear all previously saved passwords, and then click OK .

Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0. -- To do this, follow these steps:

1. Click the Advanced tab.
2. Under Security in the Settings box, select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK.

Some Web sites do not support the PCT 1.0 and TSL 1.0 protocols. To fix these settings:

1. Click on the Advanced tab.
2. Scroll down to Security section.
3. Clear the Use PCT 1.0 selection.
4. Clear the Use TLS 1.0 selection.
5. Click OK to close out of Internet Options.

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